Program: Pathways to Hope 

Employment Status: Regular Full Time

Salary: $42,000 Annually

Organizational History and Background Description:

Established in 1992, Hispanic Services Council’s mission is to increase access and opportunities for Latinos and influence the systems that serve them. HSC is a private, non-profit organization whose work focuses on developing opportunities that result in an educated, healthy, prosperous, and engaged Latino community.  To achieve our mission and purpose, our programs focus on increasing the academic performance of Latino children through parental involvement, improving healthy living and nutrition, and improving the quality of life through civic engagement of Latinos at all levels in our community.

Job Description:

The Family Resource Specialist provides mobile family services; assesses immediate needs of the family; evaluates and collaborates with clients in the development of case plans; functions as a liaison between clients, community service providers, program component staff and the Hillsborough County Schools. In addition, the Family Resource Specialist connects clients with services and assist with the coordination of services for clients within the Hillsborough County School system.

Scope and Key Responsibilities:

1.                Provides mobile family services, conducts home visits, and provides on-site school presence.

2.                Utilizes motivational interviewing when engaging clients to develops case plans, to incorporate housing, employment, and financial stability planning.

3.                Coordinates and refers clients to appropriate community partners for services in other areas of need.

4.                Provide concrete supports services to address client’s needs.

5.                Provide transition support for children changing school

6.                Coordinate with the Housing, Employment and Educational team to ensure each service will be utilized to best meet the needs of the clients. Incorporate all staff in follow-through of service utilization.

7.                Maintain an ongoing caseload of up to 40 family cases and weekly contact to track family’s progress.

8.                Maintains up to date client case notes, history, and data, utilizing best practices to keep client information confidential.

9.                Works collaboratively with cross-functional teams to successfully meet program outcomes and contact service agreement.

10.             Access ASO funds in collaboration with Children’s Board of Hillsborough County, as payor of last resort to secure needed items to support client’s needs.

11.             Participate in onsite school events to increase networking and marketing of the program services offered.

12.             Serves as representative with community partners regarding the Pathways to Hope program as needed.

Qualifications

Education and Experience: 

·        A minimum of a bachelor’s degree in the human services field and two years of work experience. Equivalent combination of education and experience will be considered.

·        Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.

Skill Requirements: 

·        Strong oral and written communications skills in both Spanish/English required and the ability to write reports and conduct and participate in meetings.

·        Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision yet be able to accept direction; well organized and detail oriented.

·        Requires comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.

·        Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity.

·        Ability to offer services where homeless families are staying (car, tent, motels, and housing not fit for habitation). Ability to deescalate clients on the edge of verbal or physical violence.

·        Demonstrates computer literacy with knowledge of Microsoft Word and Excel.

·        Requires oral and written communication skills

Other:  Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening.  Requires a valid driver’s license and a clean driving record. 

Additional Information

There are many program areas of Hispanic Services Council; many of those program areas cross over into others.  It is critical for each member of any program area to be willing to work with all other programs, all staff members of those programs and all clients of those programs.  We all have a common goal of working with others to ensure HSC’s mission of increasing access and opportunities for Latinos is carried out.

To Apply: Please submit your resume and cover letter to yuleilly.ceballos@hispanicservicescouncil.org. In your cover letter, please detail your experience in bilingual communication and case management and describe why you are passionate about working with communities in need. Hispanic Services Council is an Equal Opportunity Employer and welcomes applicants of all backgrounds to apply.